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Prosock Machine Shop Talk

March 6, 2013

John Prosock Machine – Teamwork for Seamless Quotes

Filed under: Uncategorized — admin @ 3:18 pm

We at John Prosock Machine are proud of our quoting process!  We feel confident our customers  receive the fairest, most accurate quote they can get.

We strive to save our customers money in the quoting process by keeping our thinking fresh, then taking those fresh ideas back to the customer.

Getting back to our customers in two to three days with our quote is  our  goal, and at John Prosock Machine, it takes a team to make it happen.

Quote Sheet

Once we receive a RFQ, the team kicks into high gear, beginning with a confirmation call by Janice to the customer.  Owner John gets involved, making the initial decision to quote.  Then Claude and Ken plan the job. Once the material dimensions and quantity needed  are determined, they pass that information on to Tanja.  Tanja gets in gear,  getting  the best pricing and delivery on the material as well as any sub-contracting work that will need to be done such as heat treating, plating etc. While waiting for responses from our  vendors,  Claude and Ken determine the set up and run times for the quote.  Janice and Tanja work together to price the quote, Janice prepares the quote sheet, has Tiffany check it, then John circles back around and double checks the quote before JPM presents it to the customer.

Whew!  We shoot, we score!

Tiffany and Janice follow up with the customer, making sure they received the quote.

Barb then follows up to determine  how our quote looked and if we won the bid.

Tiffany says of the team, “They’re ALL team players!”

Tiffany quoting one of our valued customers

We believe we have an advantage – we’re a large shop.  We have many efficient, state-of-the-art machines, so we’re able to lower turnaround times and save our customers money.  Plus, we can often accommodate rush orders when other precision machine shops can’t.

Tiffany says, “It’s not just a customer/vendor relationship.  With some of the customers, it’s like a personal relationship.  Because we have a personable relationship with them, it benefits both companies.”


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